What is InnovDepot?
InnovDepot is one of the top dealer distributor for home luxury goods in the online retail space. Serving the entire USA, we understand the needs of families everywhere to design & build their dream luxury home.
1. How long does it take to receive my package?
Once your order is confirmed, your order is automatically placed in a batch of orders for the day that our team processes. The processing time of these orders is the duration in which it takes for your submitted order to leave our warehouses across the country. Usually, our processing time takes 2-3 business days, which means it takes 2-3 days for our product(s) to leave the warehouses after receiving your order confirmation.
If there are any additional time required to process your order, the customer will be notified immediately to confirm the delivery period.
Once your order has been processed and leaves our facilities, we usually send you an update email along with your tracking number within 24 hours of the order leaving the warehouse. Please note that it may take 24-48 hours for our tracking system to update with your order information.
Shipping time is calculated when your order leaves our warehouses and when it arrives to your address. Therefore, shipping time can vary from 5-10 business days, depending on your location and weight of the item. If there any confusions or we did not answer your question, please contact our USA support team at support@innovdepot.com or call us +1(866) 412-1837.
The shipping times below are estimates and vary by location. The estimates are as follows:
Location |
Estimated Shipping Time |
| United States |
5-10 business days(depending on brand, please contact support to know exact lead-time of your brand) |
| Canada |
10-20 business days (DHGATE) |
| Europe |
10-20 business days (DHGATE) |
| Australia, New Zealand |
12-20 business days (DHGATE) |
| Mexico, South America, Central America |
12-20 business days (DHGATE) |
| Russian Federation |
12-20 business days (DHGATE) |
| Asia, Hong Kong |
12-20 business days (DHGATE) |
*Please note these shipping times are estimates and does not include our processing time of 2-3 business days.
2. How are your packages shipped?
The carriers we currently operate with are UPS, USPS, FedEX and other custom freight services (for larger orders). Don't worry, we'll be in contact via support@innovdepot.com if there are any special shipping circumstances with your order at all times. We also partner exclusively with US based manufactures and retail brands to ensure the fastest and efficient ways to get our products to you.
3. Do you ship to other countries?
Yes, we do ship worldwide. Currently, the service carriers we are using to ship worldwide is DHgate. We will be in contact via email if there are any shipping updates with your order at all times. If you have any questions or if you want to know if we ship to you, simply contact us at support@innovdepot.com.
4. How do I check the status of my order?
To check the status of the order simply go to our Track Your Order page. On this page, please provide your tracking number or you can provide your tracking number and order number as well. If your information does not show up in our system, don't panic. It usually takes 1-2 business days for your tracking to update in our system after it has been shipped and it's completely normal.
Usually, it takes 2-3 days to process your order and another 1-2 business days for your tracking to update in our system so please be patient when inputting your information in the system. Your order is most likely on its way to you even if the system hasn't fully updated yet. If your tracking information does not show up and you want more information on your order, simply contact us at support@innovdepot.com.
5. My item arrived damaged upon arrival and doesn't work?
If for any reason your item arrives and is faulty or has broken from transit, please send evidence to us at support@innovdepot.com immediately with evidence provided. We usually request for 3-5 images or a video, so please expect to submit evidence if asked of you via email.
Once your evidence has been identified and approved, we will send you back a replacement item(s) the following business day. Return shipping label costs will be covered by us if the item is arrived damaged. Please allow us 24-72 hours to get back to you as well as 5-10 business days for the replacement item to arrive to you after we respond to you via email.
6. I have a missing item, what do I do?
No worries, we totally understand how frustrating it can be to have a missing package. Before you go ahead and contact support, please double check by asking if your neighbors may have received it, and check any other places the postal carriers may have placed the item. If you still are unable to locate your item, please proceed to contacting us.
If the package on your tracking number says "Delivered" and the zip code address matches your zip code, please check and ask your neighbors or check any areas you may have missed or where the postal service could have dropped off your package. If you still are unable to find traces of your item, we will give you a one-time free pass and we will ship a replacement item back to you the following business day. However, if we start noticing a pattern of suspicious activities of "missing items" coming from you or your address of more than 1-2 times, we have the right to deny your missing item request after the one-time pass.
If you wish to cancel your order or receive a refund, we will give extend the refund back to your original payment method.
If the package on your tracking number says "Delivered" and the zip code does not match the address we have for you on file, then we will get a new exchange item sent to you immediately. InnovDepot will take all responsibility for shipping costs and will send out a replacement item the following business if your item is processed as "missing" at no extra cost.
If you wish to cancel your order or receive a refund, we will give extend a full refund back to your original payment method. Simply contact us at support@innovdepot.com for any additional questions on any missing item(s).
You can learn more information in regards to this in our return policy.
7. I want to look up my order, is there a way to do that?
Absolutely! Simply go to our 'Track Your Order' page and input your tracking or order number.
8. How secure is your website?
Currently, we are using Stripe as our payment gateway. Stripe is a financial service and software company that is headquartered in San Francisco, California and Dublin, Ireland that offers payment processing software for e-commerce websites and mobile applications. We take our security protocols very seriously, and we use Stripe to ensure security and shipping information.
9. Will I have to pay any custom fees?
We are not responsible for custom fees if any such additional costs are required. It is the buyer's responsibility to pay for any custom fees from abrupt price increase by brands, etc.
10. What are my payment options?
Currently, we use Stripe as our payment gateway. We accept credit card payments from Visa, American Express, Mastercard, Discover or Paypal.
11. I HAVE A QUESTION THAT YOU DID NOT ANSWER. HOW CAN I GET IN CONTACT?
If for any reason we missed your question or it was uncovered in our FAQS, feel free to email us at support@innovdepot.com or call us at (866) 412-1837.
For more information on our Return policy, please click here!