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Frequently Asked Questions | Auto Shop Equipment & Industrial Tools | InnovDepot

Frequently Asked Questions — InnovDepot

InnovDepot is the curated depot for professionals: auto shop owners, contractors, builders, and commercial operators. We carry industrial-grade car lifts, alignment machines, tire changers, pallet jacks, forklifts, commercial appliances, grills, HVAC, and outdoor kitchen equipment from authorized brands — AMGO, Katool, AuxxLift, Atlas, EKKO, ApolloLift, Summit, Thor Kitchen, Fire Magic, and more.

Ordering & Processing

How long does order processing take?
Most orders leave the warehouse in 2 to 3 business days. If your order needs more time, we contact you before it ships. You receive a confirmation email with tracking the moment your order leaves the warehouse.

How do I check order status?
Every order gets a tracking link by email. You can also call our US support team at (866) 412-1837 or email support@innovdepot.com — response within 24 business hours.

Shipping & Freight

How is heavy equipment shipped?
Car lifts, alignment machines, forklifts, and oversized appliances ship LTL freight. Smaller items (shop tools, accessories, compact grills) ship UPS/FedEx Ground. Every freight shipment includes curbside delivery by default.

How long does delivery take?
Delivery takes 5 to 10 business days after your order ships, depending on your location and the weight of the item.

Do I need a forklift or loading dock?
Most 2-post and 4-post lifts ship on a 20ft pallet and need either (a) a forklift on site, (b) a commercial loading dock, or (c) liftgate service where it is available, quoted before your order ships. We'll coordinate delivery logistics with you after the order is placed — including liftgate, inside delivery, and appointment scheduling if needed.

Free shipping?
Yes. Free shipping on most items to the lower 48 states and Washington, DC. Residential addresses may have a surcharge. We do not ship to Alaska, Hawaii, Puerto Rico or outside the US.

Warehouse pickup?
Yes. Pickup is available on items that show a Warehouse Pickup option on the product page, mostly Katool and Triumph. We email the address after you order.

Damaged or Missing Items

My equipment arrived damaged.
Inspect before you sign. If the freight is visibly damaged, note it on the delivery receipt and refuse it. Email photos to support@innovdepot.com right away, the same day. We coordinate replacement or repair directly with the manufacturer — typically shipped within 3–5 business days after claim approval. Manufacturer warranty covers defects beyond shipping damage.

Missing shipment.
Check with freight carrier first using your BOL number, then contact support. Delivered items sometimes get routed to a shop receiving bay or neighboring address. If truly lost in transit, we file a claim and ship a replacement immediately.

Warranty & Returns

Warranty: Every item we sell ships with full manufacturer warranty. Most lifts carry 2–5 year structural warranties. See Brand Warranties for specifics.

Returns: You have 30 days from delivery. Items must be unused, unopened and in the original packaging. A 15% restocking fee applies (Atlas: up to 30%), a 3% card fee is taken from refunds, and you pay return shipping unless the item arrived damaged or wrong. Please call or email us before sending anything back. Full details: Return Policy.

Payment & Financing

Payment methods: Visa, Mastercard, American Express, Discover, PayPal, and ACH for orders over $5,000. Processing via Stripe (PCI-compliant).

Financing: Available via Affirm, Shop Pay Installments, and commercial lease options (Ascentium, Balboa) for qualified businesses. See Financing & Payment Options.

Tax-exempt / B2B purchasing: Submit resale certificate to support@innovdepot.com — we set up tax-exempt commercial accounts for shops, contractors, and fleet operators.

International Orders

We ship to the lower 48 states and Washington, DC only.

Still have questions?

Call (866) 412-1837 (Mon to Fri 9am to 9pm ET, Sat and Sun 10am to 6pm ET) or email support@innovdepot.com. We respond within one business day.

Let customers speak for us

from 2464 reviews
Buc stove review

The stove was exact as describing

Shelia VanDyke
Really enjoyed my purchase

Transaction was smooth and i had a great communication service, great work

Johnny Lisper
Flawless

Delivering was all that one could expect, timely. Appliances in perfect condition, delivery team, courteous , professional and very friendly. All that one could ask for.

Martin Hill

Forno Breno 24 Inch Freestanding Gas Range in White with Antique Brass, Compact Design

Anahit Khachatryan
Customer service was excellent

Communication was excellent, product works great. Pieces missing due to shipper mishandling and new parts arrived quickly and no charge
Highly recommend this company

Kenneth Alessi
Good stuff, great price

excellent purchase

JOSEPH JORDAN
The service from InnovDepot was excellent

The service from InnovDepot was excellent. There were some issues with the trucking company not delivering the order the day it was expected. Innovdepot stayed in contact with the trucking company and kept me up to date. Innovdepot was proactive in every area of my order. From the time of my first contact with them to the follow up after delivery, they stayed in contact and made sure everything went as it should. The hoist I ordered arrived in perfect shape and was exactly as they stated it would be. Innovdepot answered my questions quickly throughout the process. Any time Innovdepot has a product I need, I will be ordering it from them!

Donald Vanderlaan
R-1234YF AC Machine KT-AC2100

We’re very happy this KT-2100 AC Machine. Easy to use compared Other machines. And lowest price, free delivery & good after care company.

Ryutaro Takahathi
Bought after research, really happy

Kitchen remodel decision matrix: Bosch SHXM4AY55N at $749 vs this Thor HDW2401SS at $1,104. Paid more for the Thor because we were going all-Thor in the kitchen and wanted brand consistency. Not disappointed. 45 dBA is quiet but not silent — think refrigerator hum. Cleans spectacularly. Energy Star rating matters for our all-electric utility.

Gregory C.
No more overhead microwave reaching

My wife is 5'2" and was tired of reaching up over the range to pull out hot pasta. We moved the microwave to a drawer under our island. This Capoliveri fits the 24-inch cabinet opening perfectly. Kids can now microwave their own leftovers safely. The drawer action is smooth — feels more premium than I expected. Took me 40 minutes to install with the included trim kit.

Robert F.
Clean integrated look for our custom hood

We built a custom oak cabinet over our range and wanted a liner that disappeared inside. This XLH36 was perfect for the job — stainless liner, powerful motor, gesture controls (so no hunting for buttons buried behind cabinet face). Contractor installed in half a day. Heat sensing auto-boosts the fan when we're searing — nice touch we didn't know we needed.

Michael G.
Replacing 15-year-old GE — no regrets

We bought our house in 2010 and the builder-grade GE hood finally gave up the ghost. My wife wanted black appliances for our new kitchen remodel and this was the only 30-inch pyramid we could find in matte black. Installed it myself on a Saturday — took about 3 hours including running the new 7-inch duct. The 800 CFM is overkill for our small kitchen but that means we never have to run it on high. Neighbors asked where we got it when they saw it.

Derek M.
Small kitchen, quiet dishwasher = dream combo

Live in a 650 sqft condo in Seattle with open-concept kitchen/living. My old dishwasher was unbearable during Netflix nights. This Forno Pozzo at 45 dBA is genuinely the quietest appliance we own. Read 23 reviews before buying and they were right — cleans well, doesn't leak, runs silent. Installed it myself with a YouTube tutorial and Forno's installation PDF.

Tom B.
Mom of 3, this dishwasher saved my sanity

I have three kids ages 4, 7, and 11. Our old Frigidaire was loud enough to wake the baby from nap and still left glasses cloudy. Switched to this Thor TDW24C7 last fall and everything changed. At 47 dBA I genuinely forget it's running. The Open Dry function actually dries plastic — my old dishwasher required towel-drying every single Tupperware lid. The third rack is perfect for our long cooking utensils and baby bottles. My husband didn't want to spend the money but it's one of our best purchases this year.

Heather P.

When ordering make sure to ask for a detailed instructions. They do have them just not sent with lifts. If having delivered to a residential address, make sure you let them know the trucking company needs to let you know the day and a guesstimate of time when delivery will be.

Costumer service was A++.

S.B.
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