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Frequently Asked Questions | Car Lifts & Auto Equipment | InnovDepot

Frequently Asked Questions

1. What does InnovDepot sell?

InnovDepot is an authorized online dealer for professional-grade automotive equipment, industrial tools, and material handling solutions. We carry car lifts (two-post, four-post, scissor), alignment machines, tire changers, wheel balancers, pallet jacks, forklifts, frame racks, mini skid steers, and more from brands like AMGO, Katool, Atlas, EKKO, ApolloLift, CEMB, and Triumph.

2. Are your products authentic and brand new?

Yes. Every product we sell is 100% authentic, brand new, and ships directly from the manufacturer or their authorized US warehouse. We are an authorized dealer for every brand we carry.

3. Do you offer free shipping?

Yes. We offer free shipping on most major equipment orders within the contiguous United States. Car lifts, alignment machines, and heavy equipment ship via freight carrier to your commercial address or job site. You will receive tracking information via email once your order ships.

4. How long does shipping take?

Standard orders typically ship within 1-3 business days. Freight shipments for large equipment such as car lifts may take 7-14 business days depending on your location. You will receive tracking information via email once your order ships.

5. Can I pick up my order from a warehouse?

Yes. We offer warehouse pickup at multiple locations across the US including New Jersey, California, South Carolina, Ohio, and New York. Visit our Warehouse Pickup Locations page for addresses and details.

6. What is your return policy?

We offer a 30-day return policy on most products. Items must be in original, unopened packaging. Freight return shipping costs may apply for large equipment. Please contact our team before initiating a return so we can coordinate the process.

7. Do your products come with a warranty?

Yes. All products include the full manufacturer warranty, which varies by brand and product category. Most car lifts include a 1-3 year limited warranty covering defects in materials and workmanship. Specific warranty details are listed on each product page.

8. Do you offer financing?

Yes. We offer flexible financing options so you can equip your shop now and pay over time. Visit our Financing & Payment Options page for details.

9. Do I need a professional to install my equipment?

We strongly recommend professional installation for car lifts, alignment machines, and other heavy equipment. Improper installation can void the manufacturer warranty and create safety hazards. Many of our supplier partners can recommend certified installers in your area.

10. How do I contact InnovDepot?

You can reach us through our Contact Us page, by email, or by phone. Our team knows this equipment inside and out and can help you choose the right setup for your shop, warehouse, or worksite.